100% Canadian - Owned and Operated.
100% Canadian - Owned and Operated.
This Agreement shall remain valid, binding, and in full force and effect for so long as the membership plan remains active and paid in accordance with its terms.
The Client may terminate this Agreement at any time by requesting cancellation of the membership. No cancellation fees and no advance notice shall be required to effectuate such termination. Any request for cancellation must be submitted in writing and sent to info@happyprotection.ca.
Discount Repayment Obligation Upon Cancellation
Notwithstanding the foregoing, in the event the Client terminates this Agreement for any reason, the Client expressly acknowledges and agrees that any discounted, promotional, or reduced rates applied to services during the term of the membership were conditional upon continued participation in the membership program. Upon cancellation, the Client shall be financially responsible for and agrees to immediately pay the difference between (i) the discounted rates actually paid and (ii) the standard, non-discounted full retail prices for all services provided to the Client during the twelve (12) months immediately preceding the effective date of cancellation, or for the entire duration of the membership if shorter than twelve (12) months.
Such difference shall constitute a valid, earned, and immediately due amount, representing the revocation of previously applied discounts. The Client further acknowledges and agrees that this repayment obligation does not constitute a cancellation fee, penalty, or liquidated damages, but rather reflects a retroactive adjustment of charges to the standard full price for services already provided.
Failure to remit payment of the outstanding balance resulting from the adjustment of discounted rates shall constitute a material breach of this Agreement. The Company reserves the right to pursue all available legal and equitable remedies to recover amounts owed, including, without limitation, collection actions, recovery of reasonable attorneys’ fees and costs where permitted by law, and any other remedies available under applicable law.
Company Termination Rights
The Company reserves the right to immediately terminate this Agreement, with or without notice, in the event of any violation of the terms herein, including, but not limited to, fraud, misrepresentation, abuse of services, or non-payment of amounts due.
The Client agrees to pay all service fees and applicable taxes. Payments shall be made directly to the technician upon service delivery, and no additional fees shall be incurred unless further services are requested. Membership fees are charged bi-weekly.
Membership is personal to the Client and is non-transferable. Membership can only be used by the individual who enrolled. Membership is valid for one residence and one owned vehicle, unless the Client elects to add additional vehicles or residences to the membership, which will incur additional membership fees.
To report a claim, the Client must contact the Company at 1-888-846-6600. A qualified technician will be dispatched to the Client’s residence or vehicle within 24 hours of reporting the issue. For urgent services, such as house or vehicle lockouts, response times will be expedited. Clients must provide proof of residence and vehicle ownership to receive services.
Membership entitles the Client to waived service call fees (based on their plan). Free service calls cover the standard service fee ($55 up to $75, known as the “tech fee”). Any additional services, including material, programming, or installation, are not included and will be billed separately.
Additional member benefits include:
- Two metal key copies per year, up to $20 total
- One yearly towing service, up to 50 km
- House or vehicle lockout services, up to $100
- Up to $500 coupon for a new garage door purchase
- Delivery of a limited supply of fuel to a disabled vehicle (member pays the current pump price)
Clients who own European-manufactured vehicles are required to enroll in the Platinum Membership plan to receive coverage.
The following are excluded from coverage:
- Breakdowns or damages caused by pre-existing conditions occurring before the Effective Date or within the Waiting Period
- Damages arising from external forces, such as natural disasters, vandalism, or accidents
- Damages resulting from improper use, including misuse or failure to follow manufacturer guidelines
- Parts or systems not listed under this Agreement
- Delays caused by external factors, such as shipping issues or unavailability of parts
In the event of a malfunction, the Company may, at its sole discretion, elect to replace a part or system instead of repairing it if the cost of repair exceeds the cost of replacement.
The Company warrants that all services under this Agreement will be performed with reasonable care and skill. However, the Company does not guarantee that repairs or replacements will be permanent or free from issues after completion. The Company is not liable for damages beyond the scope of this Agreement, including general wear and tear or damages caused by external factors.
An extended warranty applies only to new parts supplied by the Company and excludes parts provided by clients or third parties. The duration of any warranty depends on the type of part used and is determined solely by the Company. The Happy Home and Auto Protection Plan is not liable for third-party or subcontracted work.
By completing a purchase, submitting a form, creating an account, or otherwise using Happy Protection’s services, the Client acknowledges that they have read, understood, and agree to be bound by these Terms of Service.